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Testimonials

 

Testimonials

Click here to see what some our our clients say about our work.

“Personally, I really struggle with role-play in training sessions but working with professional actors made all the difference. It was so realistic that at one point I actually thought an angry customer had found their way into the training room! It was one of the best training experiences I have ever had and would not hesitate to recommend Louise Shepherd.”

Sarah Castro,
Head of Strategy, Poplar HARCA

 

“I have known Louise for 20 years since she came to work with me as Circle 33’s Housing Trust’s first Training Manager. Louise is a charismatic trainer with
an exceptional ability to build rapport with trainees. She always works to the highest standards to deliver first class training.”

Howard Cresswell
Deputy Chief Executive, Circle Anglia Housing Group

 

“Louise has delivered a number of courses for new managers here at the NSPCC. She has an engaging style which helps people feel relaxed and therefore able to learn more quickly, and makes the content of the training relevant to the everyday situations that managers face, rather than being a tour of the most common management theories and models. Feedback has been good and clearly shows that new managers come away feeling much more confident and competent than before the training”

Ruth Webster
Head of Leadership and People Development, NSPCC

 

“I would highly recommend Louise as an excellent Trainer. She was totally committed to providing the highest quality training programmes for Lewisham .
Lewisham delegates would look out for the training courses which Louise was running and book themselves on in advance to ensure they got a place.”

Claire Stanhope
Lewisham Learning Manager (2003-2007)

 

“Here at Lewisham we have to adapt constantly to meet the needs of our clients and with a view to this I attended a number of Louise Shepherd’s courses over a period of about two years. These included ‘Assertiveness Training’ and the excellent ‘Train the Trainer’ which I did prior to running a six month training workshop. I can honestly say that Louise Shepherd’s courses were truly life and career changing for me. I have since moved on into a management role and use the skills that I learnt on Louise’s courses on a daily basis. I really feel that I can now succeed and possess a new found confidence that I never thought I had!”
Anthony Ellison
Family Information Service Manager

 

“Louise has a longstanding relationship with Imperial and has developed and run a range of successful programmes that focus on improving collaborative working and leadership.”

Steve Rathborn
Learning and Development Manager, Imperial College

 

“The greatest strengths that Louise brings, from the client’s point of view, is her ability to quickly understand your needs and tailor a programme to suit them, as well as her ability to grasp the fundamentals of your organisation’s culture, adapting her style and delivery appropriately. Feedback about training and other events that Louise delivers or facilitates is overwhelmingly positive – participants find her approachable, knowledgeable and well equipped to enable people to move from one position to another in terms of their development.”

Anna Knight
Head of HR, Broxbourne Housing Association

 

“I have worked with Louise Shepherd for approximately 16 years. She is an extremely professional and skilled facilitator. There is a marked difference in participants after completing the three-day ‘Training for welfare rights trainers’ course we offer. Initially they can be nervous and hesitant but by the end they have the confidence and skills to carry them forward. The feedback we receive after each course is a testament to this and Louise’s expertise.”

Judy Allen
Training Co-ordinator, Child Poverty Action Group

 

“Louise has the ability to bring people together to identify and resolve issues that are important to them. As a facilitator for our Board and staff team away days she made sure that everyone had a chance to participate and contribute to the debates. She has also been a great help in providing individual support through competency assessments, 360% appraisals and coaching. She really helped us to develop our organisation.”

Clive Wilson
Chief Executive, New Cross Gate NDC

 

“Louise carried out customer focus training for all of our staff. Following a very successful programme, which was well received by staff. Our levels of customer satisfaction have consistently exceeded our targets. A fantastic result”.

Christine Bramman
Service Improvement Manager, Southwark Building Services

 

From participants

“Thank you Louise, thoroughly enjoyable 3 days met some lovely people and learned loads”

“Thought it was all excellent and I feel much better equipped to train in every way”

“Very enjoyable course – extremely useful to my work. The delegates were a smashing bunch of folks and very supportive. Louise is an excellent trainer – loads of useful tips and pointers. Gave me confidence”

“It has really helped to improved my skills and confidence”

“Great course learnt a lot from it and feel more confident in doing training sessions”