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About Us

Expertise, experience, and a fresh approach.

We are a team of associates that design and deliver bespoke management and training programmes.  With Louise at the helm, we bring complementary skills and extensive experience, and specialise in working with the public sector.  We have experience in many fields including housing, local government, charity and education.  We believe passionately that the public and those that serve them should benefit from the best service available.

We listen to your needs and develop a course to answer your precise requirements.  We cover a broad and diverse range of areas, including customer service training and management techniques through to leadership and team development.  No two programmes are the same.  Learning works best when people enjoy it, and we design our courses to be fun, different, creative and engaging.  For example, our customer service training uses theatre to bring scenarios to life.  Courses are bespoke to ensure the best possible outcome for your organisation and the individual.

In addition to this we bring a wide range of skills and tools to your organisation. These are used for individual and team development, and are also woven into our programmes to enhance understanding and outcomes.


Myers-Briggs (steps 1 and 2): We’re qualified to use assessments which increase awareness of self and others for individual coaching, team building and management development.

FIRO B: We are certified to use FIRO B which aids communication, particularly in team work and remote management.

NLP: Louise is an NLP practitioner which comes into play with course design and individual interaction.

360 feedback: We are accredited to use Strengthscope to identify your significant work based strengths and can generate 360 feedback reports to increase your effectiveness at work.  We can also deliver Strengthscope Team Reports to support team development.

Coaching: We offer this separately or as part of a management or leadership programme.

Please get in touch to talk through your requirements.

“I can honestly say that Louise Shepherd’s courses were truly life and career changing for me”

“Feedback about training or other events that Louise delivers or facilitates is overwhelmingly positive…”